nbaja's Privacy Policy

1 Introduction and Purpose

nbaja ("we", "our", or "platform") is a trusted online gaming and betting platform in Bangladesh. When you use nbaja, you provide us with certain personal information. The purpose of this privacy policy is to inform you fully and transparently about how we collect that information, for what purposes we use it, how long we retain it, and in what circumstances it may be shared with third parties.

By creating an account on our platform or by continuing to use our services, you are considered to have read and acknowledged all the terms of this privacy policy in full. We reserve the right to update this policy at any time, and you will be notified accordingly of any changes.

2 What Types of Information We Collect

nbaja collects only the information that is necessary for the proper operation of our services. We broadly divide the information collected into two categories:

2.1 Information Provided Directly

• Full name and date of birth
• Mobile number and email address (if provided)
• Payment information: bKash, Nagad, or Rocket account number
• Government-issued identity documents for identity verification (as part of the KYC process)
• Information provided during contact via live chat or email

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and language settings
• Log data related to platform access time and session
• Usage behaviour collected through cookies and similar tracking technologies
• Transaction history and records of gaming activity

3 Purposes for Using Your Information

We use your information for the following lawful purposes:

• Account management: To create, verify, and maintain your nbaja account.
• Identity verification (KYC): To confirm your age and identity in accordance with applicable regulations.
• Financial transaction processing: To complete deposit and withdrawal requests quickly and securely.
• Customer support: To assist you with questions, complaints, or issues via live chat and email.
• Security and fraud prevention: To detect suspicious activity and maintain the security of the platform.
• Responsible gaming: To monitor excessive gaming behaviour and provide support where needed.
• Service improvement: To analyse user experience and further improve the platform.
• Legitimate promotions and offers: To inform you of relevant bonuses and promotions based on your consent.

4 Data Retention and Security

nbaja applies modern technical and organisational measures to keep your personal information secure. Our platform uses SSL encryption, which keeps all data exchanged between your browser and our servers completely secure.

4.1 Retention Period

We may retain your information for as long as your account is active and, after it is closed, for as long as required to meet applicable legal obligations. Records related to financial transactions are generally retained for an extended period.

4.2 Security Measures

• All data is stored in encrypted form
• Firewalls and access controls are used to prevent unauthorised access to servers
• Staff access to data is limited on a need-to-know basis
• Regular security reviews and assessments are conducted

5 Data Sharing and Third Parties

nbaja never sells or commercially rents your personal information. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with trusted third parties for payment processing, identity verification, and technical support. These partners are contractually bound to comply with our strict privacy standards.

5.2 Legal Obligations

Information may be provided to comply with court orders, lawful requests from investigating authorities, or requirements under applicable law. Such disclosures occur entirely within a legal process.

5.3 Business Restructuring

In the event of a merger, acquisition, or transfer of assets, user information may be transferred. You will be notified in advance in such a case.

6 Cookie Policy

nbaja uses cookies to improve the functionality of our website and to personalise your experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential cookies: Necessary for the core functionality of the platform — maintaining login sessions, ensuring security.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To collect platform usage statistics — always anonymised.

You can disable cookies by changing your browser settings. However, this may limit some features of the platform.

7 Your Rights

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Right to correction: The right to request correction of inaccurate or incomplete information.
• Request for deletion: The right to request deletion of your information in certain circumstances — where there is no legal obligation to retain it.
• Objection to processing: The right to object to certain types of data processing.
• Data portability: The right to receive your information in a structured format where applicable.
• Withdrawal of consent: The right to request that any data processing based on your consent be stopped.

To exercise these rights, please contact our support team. We will do our best to respond to your request as quickly as possible.

8 Protection of Minors' Information

nbaja strictly does not provide services to anyone under the age of 21. We do not knowingly collect or store information from any minor. An age verification process is followed at the time of registration.

If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account. Any parent or legal guardian with concerns about this may contact us.

9 International Transfer of Data

Our servers and technology infrastructure may in some cases be located outside Bangladesh. Even if your information is transferred abroad, we ensure that it remains under a level of protection equivalent to this privacy policy.

Third-party service providers are contractually bound to comply with international data protection standards, and we regularly monitor their proper application.

10 Policy Changes and Updates

nbaja reserves the right to amend this privacy policy at any time. In the event of significant changes, we will post a notice on the platform and/or notify you through your registered contact details.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore recommend that you revisit this page regularly.

11 Contact Us

If you have any questions, concerns, or data-related requests regarding this privacy policy, our support team is always ready to help.

12 Related Documents

This privacy policy is part of nbaja's broader legal framework. Please also read the documents below for complete information:

• Terms and Conditions — General rules for using the platform
• Responsible Gaming — Safe gaming guidelines and support
• About Us — Introduction and goals of the nbaja platform
• FAQ — Answers to common questions